Customer Support Manager User Guide - Manage Articles

From this section you can manage the knowledgebase articles in your support system. When users login to your support desk they will have access to your knowledge base if you choose this option in your help desk customization. You can also grant access to knowledge base articles based on Interest Groups. In addition, you have the choice if you want the article to be displayed in a FAQ section. You may also upload and download articles by going to the upload / download manager on the bottom of this page.