Customer Support Manager Use Guide - Manage Departments

Through this interface, you may add, edit or delete a department. To edit a department click on the magnifying glass in front of the department name.

Department Logo

You have the option to show a unique department logo for the top of your chat window if you generate code for a specific department. This logo will only be shown if when you generate code you choose to generate code for a specific department.

Chat Image

For each department you create you can also set a unique online / offline chat. This online / offline icon will only be shown if when you generate code you choose to generate code for a specific department

POP 3 Settings

These settings should be set if you would like to fetch email and have it loaded into your help desk system by your staff. So if you have a POP email account for your support emails like support@yourcompany.com you can have that email pulled into your help desk and stored as support tickets. When staff members log on they will see an option to fetch pop email. When the staff member clicks on this option, all the email will be fetched for the departments that they have access.