Customer Support Manager Use Guide - Manage Users

From this section you can manage the users in your support desk. Each user of your support desk is categorized in an interest group. When user’s sign up they are put in a default interest group and you can modify this interest group when you edit a user. When you add an interest group you can specify if it should be the default interest group meaning when you add new users they will go into this interest group automatically. In addition, from this section you can add email campaigns and send your users text or html emails. You can also track click-thrus and views from specific links in your email campaign.